You are running a small business and it is time to improve on all fronts. Starting with customer service. Today it is hard to compete with giants but there is always a way to coexist. So, today we are searching for ways small businesses can improve customer service. There are a few and we will review them together so you can implement those changes and try them out. You shall see, your business will thrive after you take a more serious approach. Let’s take a look.
Excel at advertising
The first step is advertising. Do a complete review of your budget and income and figure out if there is enough room to add more funds for advertising. Without it, you can’t implement any changes from our list. Unless you want to do it yourself on your own time and knowledge. So, the idea is to go out on all platforms and start advertising aggressively. For example, if you are in a moving business, you will take all your moving services Saudi Arabia and toss them out on all moving-related websites. Also, put them on all social media networks along with all free-to-use blogs. Some posts will be free and some you must pay but be sure to cover it all. Get someone on your advertisement team who is an expert in online advertising and they will explain how this works.
Knowing what your customer wants is a way small businesses can improve customer service
An amazing way small businesses can improve customer service is to keep the customer data close to heart and know what they want. Do not be a robot but invest yourself in each customer. They will value this act over everything else. If they ever get you on the phone and they realize you know everything about them and how they operate, they will be most satisfied. For example, if a company is using Saudi customs clearance to import cargo into the country but they previously made a request to keep the cargo for 2 days at customs you will oblige. But they made this request to be ongoing for each shipment. You noted this for future reference and it should never slip through the cracks. Your customer will notice that you are paying attention to details and they will love it.
Now when we mentioned customs clearance, we must recommend a great shipping and moving company Four Winds Saudi Arabia. They are the best in the area and if they do not have everything a moving industry has to offer, no one does. Check them out.
Respect your customers
The key to better customer service is, to be honest with your customers. Yes, you might sell your service several times but after a while, you will have zero customers when they realize you are scamming them. And it doesn’t have to be a flat-out scam. But small mistakes like being late on deliveries, not honoring their dates, time, requests, etc. So, check out what to pay attention to:
- Keep promises
- Honor deals
- Respect their time money
- Always take responsibility
- Throw in bonuses and special offers
Even if you are not right you must remember, the customer is always right. Especially if this is the customer that is bringing a lot of revenue and business over the years. Hence, try to keep your end of the bargain and respect your customer.
Conducting surveys is a way small businesses can improve customer service
Another way small businesses can improve customer service and probably the most proven one is customer feedback. You surely want to know if they are satisfied with the service you provided. Therefore, you should post feedback surveys for them to fill in after the service is provided. It will take only a few seconds for them to get around the system. It can be a chat pop-up, trigger e-mail, or a pop-up message.
For example, if your customer was working with import export companies in Saudi Arabia and they had a pleasant experience, the company would like to hear about it. And if the customer had a bad experience, you would like to hear about it even more in order to mend the damage and improve the service. It is why those surveys exist in the first place. Therefore, you should implement one of the survey systems and start gathering customer feedback data.
Now you know how small businesses can improve customer service. It requires patience and dedication for sure. But also the right approach and now you know how to do it right. Good luck.