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Upon receipt of an inquiry, a Four Winds Saudi Arabia Limited (FWSAL) representative will acknowledge it within two (2) hours and register the request in the FWSAL ERP system. The representative will then coordinate with the appointed origin partner to contact the client and arrange a Pre-Move Survey (PMS). Upon completion of the survey and receipt of the PMS report from the origin agent, a detailed quotation will be prepared and submitted to the client for review and approval.

• Survey date and time
• Contact details
• Preferred mode of shipment
• Origin address/contact number at origin
• Destination address
• Move date

Following the client's approval of the quotation, the FWSAL representative will coordinate with the origin agent to schedule packing and collection at the client's residence. Upon completion of packing, the shipment will be transferred to the origin agent's warehouse for consolidation and export preparation. During this stage, FWSAL will work closely with the client to ensure that all required export and Saudi import documentation is complete and compliant, and will provide formal authorization to proceed with shipment dispatch.

Upon arrival of the shipment in Riyadh, customs clearance procedures will commence. The standard clearance timelines are approximately 8–10 working days for sea shipments and 2–3 working days for air and land shipments, subject to customs inspections and regulatory requirements.

Once customs clearance is completed and the shipment is received at the FWSAL warehouse in Riyadh, the client will be contacted to schedule final delivery. Delivery will be arranged at the client's convenience, ensuring careful handling and professional execution through to completion.